frigator said:

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Oh I thought the age mixup was funny. I can imagine the customer service guys shaking their head thinking, this person can't even get this Jointer to work.. He must be senile or something

The Jointer was picked up yesterday and is headed back to Missouri. I ended up talking with a very nice engineer named Shaun. You may have seen him in one of the videos. After he looked at everything he thinks a new longer belt may have solved the issue. That would allow us to drop the motor down which was jammed up against the dust shoot and then allowed us to pull it away from the wall just a hair. Unfortunately no one in customer service seemed to suggest that. We were all fixated on the motor and the pulley.

In any event, Sean help me pick out a new Jointer. And because of all the hassle they agreed to waive the shipping fee on the next one. So I took advantage of that and got what I really wanted which is the 12 inch joiner, the 609. It's a little big for my shop but I really wanted the extra width..

So I'm very happy with the outcome. I think it's incredible that a little customer like me with a smaller machine was able to get attention from the CEO of the company and get to talk to one of their engineers. Thank you Papa Grizz for helping me out. I look forward to getting my new jointer and continuing to enjoy the grizzly machines I already have.

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Jonny Rocket said:

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[blockquote]Papagrizzly said:

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This is what happens when you post a problem on web. You get good advice as well the dumb ones:

"smash it and send the cast iron parts to them"

"a race to the bottom"

"do a credit card chargeback"

Plus some of the Grizzly bashers whose names I recognize from years past surfaced to take the opportunity, and a lot of speculation from "experts" in the keyboard field, no doubt.

I do not like to play out a customer's issue on a forum but the main thing I can gather from order notes is that there is an alignment problem of the motor pulley with the cutter head pulley. OP - an engineer (American) who was there during factory assembly will be calling you soon to hopefully guide you.

Another note - the customer is a older gentleman (around 80) and we are working with him.

Yet another note - you think we came this far in business by not taking care of customers? We remain the largest woodworking machinery company in the USA, and have processes in place to avoid issues. However, sometimes things do fall through the cracks even though we have offices in China and Taiwan with qualified QC engineers that check machines as they are produced. We also send our American and German engineers to the factories for extended periods of time.

The machine is top heavy and they are packed in two crates to avoid tipping over.

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