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+-- Thread: Had to lodge a complaint with the BBB on Powermatic (/showthread.php?tid=7372058)
RE: Had to lodge a complaint with the BBB on Powermatic - Arlin Eastman - 01-30-2023
Well my wife told me last night that PM sent her a text on friday. Called and it was the tech manager who is in charge of all of their companies.
He will make it right he said even if the warranty is a few months past he said. I now have to contact Tools Plus to find out the day and month of purchase.
I guess it does still work with BBB
RE: Had to lodge a complaint with the BBB on Powermatic - AHill - 02-02-2023
I once had an issue with a Teknatool lathe (Nova) technical support and ended up contacting the president of the company directly. Man, did they drop everything they were doing to try and help. They did make it right, but it should require an email to the president of the company to get proper technical assistance. I got a new lathe and they even gave me a new chuck to thank me for my patience. My issues were shortly after they moved production from New Zealand to China. They used my pics to educate the folks in China about proper assembly, packaging, and quality.
I hope, Arlin, you get your problem resolved in a timely manner!
RE: Had to lodge a complaint with the BBB on Powermatic - FrankAtl - 02-02-2023
I've think I have most of the information I need to put together a wiring diagram for the VFD that I have in order to install it on Arlin's lathe but I'd like to verify a couple of things. Searching around using Google I found a post on the AAW forum someone did that shows a lot of detail on converting this lathe over to another brand of VFD including pictures and parameter settings. I'm not a member of AAW any longer and can't access the pictures other than a very small thumbnail.
If any of you guys here are a member of the AAW forum can you help me by going to the post at the link below and saving the pictures?
Thanks!
AAW Link
RE: Had to lodge a complaint with the BBB on Powermatic - greenacres2 - 02-02-2023
(02-02-2023, 02:01 PM)FrankAtl Wrote: I've think I have most of the information I need to put together a wiring diagram for the VFD that I have in order to install it on Arlin's lathe but I'd like to verify a couple of things. Searching around using Google I found a post on the AAW forum someone did that shows a lot of detail on converting this lathe over to another brand of VFD including pictures and parameter settings. I'm not a member of AAW any longer and can't access the pictures other than a very small thumbnail.
If any of you guys here are a member of the AAW forum can you help me by going to the post at the link below and saving the pictures?
Thanks!
AAW Link
PM coming to you. Send me an e-mail to the address in the PM, and the Groundhog will not see its shadow!!
earl
RE: Had to lodge a complaint with the BBB on Powermatic - FrankAtl - 02-02-2023
(02-02-2023, 02:55 PM)greenacres2 Wrote: PM coming to you. Send me an e-mail to the address in the PM, and the Groundhog will not see its shadow!!
earl
Thank you Earl! I just replied to your PM.
RE: Had to lodge a complaint with the BBB on Powermatic - Arlin Eastman - 02-02-2023
(02-02-2023, 12:36 PM)AHill Wrote: I once had an issue with a Teknatool lathe (Nova) technical support and ended up contacting the president of the company directly. Man, did they drop everything they were doing to try and help. They did make it right, but it should require an email to the president of the company to get proper technical assistance. I got a new lathe and they even gave me a new chuck to thank me for my patience. My issues were shortly after they moved production from New Zealand to China. They used my pics to educate the folks in China about proper assembly, packaging, and quality.
I hope, Arlin, you get your problem resolved in a timely manner!
Thanks Allan
The tech manager told me he would reach out to other businesses to get help in replacing my inverter and yesterday none would help. Also I told him my warranty ran out a few years before but he wanted proof so Tools Plus sent a sales ticket and that is when he said he would try to see if anyother business could help.
Now it is just Frank who is helping by getting one and programming it.
RE: Had to lodge a complaint with the BBB on Powermatic - imapseudonym - 02-03-2023
So glad that Frank is able to help you out! Just want to be sure that I understand the latest round - is the tech manager saying that Powermatic is refusing to honor a warranty because they can't get other businesses to source a part they don't have? If they can't locate the part, they should replace the whole dang machine with the current equivalent model.
RE: Had to lodge a complaint with the BBB on Powermatic - Wipedout - 02-04-2023
Is your warranty a few months gone (did it expire while trying to get help?). Or is it a few years gone?
RE: Had to lodge a complaint with the BBB on Powermatic - Arlin Eastman - 02-04-2023
I dropped my complaint with the BBB my warranty was could you believe 4 years out of warranty. How time flys. It still agravates me on the call system and responses to the emails but it is not their problem except for buying cheap software. Found out Delta S1 inverter was not made by Delta but a chineese factory and it seems due to all the talk I found hundreds have gone bad so far that I have seen.
O well all I can say is thank you to Frank for helping me out.
RE: Had to lodge a complaint with the BBB on Powermatic - imapseudonym - 02-05-2023
Thanks for the clarification Arlin, I think we have all been there with regard to time moving faster than we thought.