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+-- Thread: How is PSI customer service these days? (/showthread.php?tid=7262216)
How is PSI customer service these days? - Herb G - 04-09-2016
How is PSI's customer service these days? I haven't placed an order with them in 4 years, so I was wondering if they got worse, better, or stayed the same?
My last order was a disaster. I placed an order & it took them 10 days just to acknowledge it. 14 days to ship it.
20 days to get it, and I only live in the next state down from them.
So, anyone got any intel on them lately?
Re: How is PSI customer service these days? - chips ahoy - 04-09-2016
Don't know why they are still in business and their products are crap. I spoke to Craft supply about them carrying Penn State pens and told them I won't order from them again.
Mel
Re: How is PSI customer service these days? - JTTHECLOCKMAN - 04-09-2016
Still hit or miss. They have tried to improve.
Re: How is PSI customer service these days? - Arlin Eastman - 04-09-2016
Herb
I still buy stuff from them. They have 4 categories of shipping and you have to make sure you choose the fastest or slowest one you want. They do have 2 or 3 day shipping or 10 day shipping.
They have had this for 3 or 4 years now. Most people do not notice the shipping choice while paying for it on line.
Arlin
Re: How is PSI customer service these days? - Herb G - 04-11-2016
chips ahoy said:
Don't know why they are still in business and their products are crap. I spoke to Craft supply about them carrying Penn State pens and told them I won't order from them again.
Mel
So, what did CS say about carrying PSI's pen kits?
Re: How is PSI customer service these days? - chips ahoy - 04-11-2016
Herb
Only answer I got was "we buy from different suppliers". I said, well you are really scraping the bottom of the barrel now. Pretty well end of conversation. Only way I will buy from Craft is if I am assured it was not supplied by Penn State.
Mel
Re: How is PSI customer service these days? - ®smpr_fi_mac® - 04-11-2016
I buy lots from them. I've never had a problem. When I've had an issue with a damaged/faulty purchased, they have been very quick to make it right.
I recommend them.
Re: How is PSI customer service these days? - Herb G - 04-11-2016
Thanks for that info Mel. An informed buyer is a wise buyer in my book.
Re: How is PSI customer service these days? - chips ahoy - 04-11-2016
®smpr_fi_mac® said:
I buy lots from them. I've never had a problem. When I've had an issue with a damaged/faulty purchased, they have been very quick to make it right.
I recommend them.
You are the first person that I have heard that has mentioned that they actually had customer service or didn't have to wait two months for an answer, if you got one at all.
Mel
Re: How is PSI customer service these days? - ®smpr_fi_mac® - 04-12-2016
chips ahoy said:
[blockquote]®smpr_fi_mac® said:
I buy lots from them. I've never had a problem. When I've had an issue with a damaged/faulty purchased, they have been very quick to make it right.
I recommend them.
You are the first person that I have heard that has mentioned that they actually had customer service or didn't have to wait two months for an answer, if you got one at all.
Mel
[/blockquote]
Every time this question comes up I answer in the same way.
It comes up here a lot.