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+-- Thread: Kudos to Freud (/showthread.php?tid=7327011)
Kudos to Freud - Ned Trout - 01-16-2017
I recently had an "issue" with a Freud product. Just to be clear, the issue was entirely my fault! I emailed Freud customer service and received a prompt reply from Troy. Long story short, Troy went above and beyond to help me out. With that kind of CS, Freud will definitely be at the top of my list for future purchases.
RE: Kudos to Freud - Cian - 01-16-2017
Good to hear
RE: Kudos to Freud - cputnam - 01-16-2017
I like good vendor stories. Thanks
RE: Kudos to Freud - sweensdv2 - 01-17-2017
I've also had a couple of dealings with Freud Customer Service and experiences mirror yours.
RE: Kudos to Freud - Bill Lyman - 01-17-2017
I had an equally good experience, and like their blades and bits.
RE: Kudos to Freud - MikeBob - 01-17-2017
I buy/use Freud TS blades and router bits. I had a router bit, straight cut 1/4" that lost a bit of carbide on the bit.
No problem, got a new one from them.
RE: Kudos to Freud - Bob Vaughan - 01-20-2017
The single experience with I had with them was anything but good. I bought a blade or a specific saw (Porter Cable 314) and the cut was flat out awful. My best comparison would be flutter bumps on a gravel road. I called Freud to see if I had a defective blade. They said, "Yeah, that blade does that". I considered this fact and then remembered the stunning lack of durability of Freud jointer knives I once had and decided that there were too many good brands of consumable tooling out there to ever consider this brand again at any price.
RE: Kudos to Freud - Bob Vaughan - 01-20-2017
The single experience with I had with them was anything but good. I bought a blade or a specific saw (Porter Cable 314) and the cut was flat out awful. My best comparison would be flutter bumps on a dirt road. I called Freud to see if I had a defective blade. They said, "Yeah, that blade does that". I considered this fact and then remembered the stunning lack of durability of Freud jointer knives I once had and decided that there were too many good brands of consumable tooling out there to ever consider this brand again at any price.