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+-- Thread: Performax CrossCut Miter Saw Parts (/showthread.php?tid=7338939)
Performax CrossCut Miter Saw Parts - wjt - 04-16-2018
I am looking for a source for parts for a Performax model 240-3687 sliding cross cut miter saw. Specifically the vacuum adapter that is shown on page 10 of the manual.
I called the 800 number listed in the manual and they suggested I do a Google search since they no longer support this tool. Very helpful - not really.
Thanks,
Bill
RE: Performax CrossCut Miter Saw Parts - Arlin Eastman - 04-19-2018
Isn't the Performax sold by Menards? I am pretty sure mine does and maybe you can ask them for one.
RE: Performax CrossCut Miter Saw Parts - Cooler - 04-20-2018
Is that a re-branded Delta Saw? I entered that part number and they referred me to a Delta saw:
https://www.ereplacementparts.com/search_result.php?q=240-3687
RE: Performax CrossCut Miter Saw Parts - wjt - 04-20-2018
I tried Arlin's suggestion of calling Menards customer support.
I also used the updated version of this saw which is a model 240-3688.
Here are the results of this process.
The following number is listed as Menards Customer Service
800-871-2800
They answer as -
Big Cards Customer Services
The first thing they ask for is your account #
You can press '0' to get a real person
They identify themselves and tell you they are based in Nevada
The service rep was very nice and said they don't offer any product support - just charge account assistance
I asked if Menards actually has a customer service center and I was told they do not - my best chance is to call the local store
I called the local Menards store
I spoke with .... and was told they would contact the vendor for me. I was not provided the vendor number.
I asked if they were looking at an exploded view of the tool. They were not.
At that point I ended the conversation.
I called the number listed in the manual
866-858-2664
They answer as Consumer Support Center
I spoke with Theresa
She was very polite and extremely helpful
She was able to access an exploded view of the tool
She converted it to a format I could open on my computer and sent it to me via e-mail. She confirmed I had received the document and I was able to view it before concluding the call.
The document did not include part numbers but it was a complete view of the tool with item numbers.
With this information I feel relatively confident I could request a part for this tool.
Conclusion - Menards customer service - or lack thereof - for purpose of equipment repair is non existent.
As long as the product has not been discontinued and you need parts for a Performax tool call the number listed in the tool manual.
Bill
RE: Performax CrossCut Miter Saw Parts - Cooler - 04-20-2018
Menards is not alone.
I bought one of these sanders from Home Depot:
https://www.thdstatic.com/spin/71/100061671/100061671_S01.spin?thumb&profile=400
For some reason that totally escapes me, they have a removable key that can disable the sander. I lost that key. Home Depot had no way to replace the key at the store or on line. I found the part from a parts place.
They seem not to be interested in any after transaction service.
RE: Performax CrossCut Miter Saw Parts - Arlin Eastman - 04-20-2018
Well I am glad you got some nice people to talk to and some help from Menards.
RE: Performax CrossCut Miter Saw Parts - Robert Adams - 04-20-2018
Why would you expect the retailer to supply parts for a tool. That's the tool companies job. IE the manual for the saw says to call them. And the drum sander is a ridgid tool, most likely it says in the manual to contact ridgid. Big stores just sell stuff they aren't a tool sales and service store.
Now I had an issue with depot a couple years ago. I bought a riding mower from them and they delivered a used mower not the mower I bought. Corporate wanted nothing to do with it and did absolutely nothing. The local store looked all over trying to find another new one and in the end they offered a solution but it took me walking to the back to get the back manager to get involved as when the CS desk called back he wasn't interested.
RE: Performax CrossCut Miter Saw Parts - Arlin Eastman - 04-21-2018
(04-20-2018, 12:26 PM)Robert Adams Wrote: Why would you expect the retailer to supply parts for a tool. That's the tool companies job. IE the manual for the saw says to call them. And the drum sander is a ridgid tool, most likely it says in the manual to contact ridgid. Big stores just sell stuff they aren't a tool sales and service store.
Now I had an issue with depot a couple years ago. I bought a riding mower from them and they delivered a used mower not the mower I bought. Corporate wanted nothing to do with it and did absolutely nothing. The local store looked all over trying to find another new one and in the end they offered a solution but it took me walking to the back to get the back manager to get involved as when the CS desk called back he wasn't interested.
I am thinking he did because I told him Menards sold it. He then got with Menards and got the info to the company so with a few phone calls he got the right place. Round about way but still same results.