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Entry lock set problem. - Printable Version

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Entry lock set problem. - splinter7612 - 02-01-2019

I have two Emtek entry door lock sets and both are giving me problems, they are about 10 yrs old. The problem is the turn piece in the middle of the interior knob is hard to turn and sometimes the lock won't operate until I close the door and then it locks? The other lockset sometimes wont open with the key unless I turn and shake the knob while turning the key, this is what I have tried with no success; powdered graphite, door lock lubricate from HD, some other dry lubes.

I contacted Emtek CS dept and explained the above and the rep told me to email a picture of the lock sets and if I sent in the lock sets and replacement costs they would send me new locks and reimburse me, I sent the email and no reply from them so I guess I'll try another route or just buy some Baldwin sets, unless someone has some ideas.


RE: Entry lock set problem. - Roly - 02-01-2019

(02-01-2019, 08:59 AM)splinter7612 Wrote: I have two Emtek entry door lock sets and both are giving me problems, they are about 10 yrs old. The problem is the turn piece in the middle of the interior knob is hard to turn and sometimes the lock won't operate until I close the door and then it locks? The other lockset sometimes wont open with the key unless I turn and shake the knob while turning the key, this is what I have tried with no success; powdered graphite, door lock lubricate from HD, some other dry lubes.

I contacted Emtek CS dept and explained the above and the rep told me to email a picture of the lock sets and if I sent in the lock sets and replacement costs they would send me new locks and reimburse me, I sent the email and no reply from them so I guess I'll try another route or just buy some Baldwin sets, unless someone has some ideas.

Sounds like the inside part of the lock needs lubrication, not where the key goes but what actually moves to lock the door.  You probably need to remove the inside half to access that area.  I would squirt so WD 40 in to clean up the latch then a little lock lubricant.    Roly


RE: Entry lock set problem. - Woodenfish - 02-01-2019

Did you try hitting it with a hammer?


RE: Entry lock set problem. - splinter7612 - 02-02-2019

(02-01-2019, 04:59 PM)Woodenfish Wrote: Did you try hitting it with a hammer?

Only a tack hammer, I'll move up to a ball peen and if that doesn't work a 5lb sledge.
Laugh


RE: Entry lock set problem. - woodhead - 02-03-2019

Handle too loose, handle too tight, lack of lubrication, misaligned handles or wear. pick one!




Al