(02-15-2020, 09:10 AM)barnowl Wrote: I opened a thread years ago stating how great they are with providing replacement parts, as is Delta.

Well, Moen went over the top this time.

A little background.... we've had a Moen Hi Riser kitchen faucet for over 25 years... long since discontinued.

And have replaced the cartridge more than once, as well as other parts....which Moen provided. (we have hard water)

So, we decided to join the 21st century, and update the faucet.... 

And were curious about touch free.... did a fair amount of research on line, and called Moen to answer a few questions.

The nice lady couldn't do enough for us.... and out of nowhere, gave us a big discount on a new faucet, because we were replacing a Moen.

Bear in mind, their suggested retail is in the stratosphere, but with the discount, it was still cheaper than we could buy it elsewhere.

And after our phone conversation was done, I got an email from Moen, asking about their rep, and asking what bonus I would reward her.

There were a few categories, including a cup of coffee, up to a gift certificate.

I chose the gift certificate.... she was THAT good.

This isn't my first time dealing with Moen representatives, and each time, I'd get the survey.

It's obvious to me that Moen wants their people to take care of their customers... and they do a fine job of it.

(02-17-2020, 04:20 PM)Cooler Wrote: I recently installed that very same faucet.  I really like it, especially the "plate scrubber" function.  And it had options to cover all the holes in the original sink.  Nice job, Moen.