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+-- Thread: ? kohler faucet supply lines *UDATED* (/showthread.php?tid=7361145)
? kohler faucet supply lines *UDATED* - EightFingers - 02-23-2021
I need to replace the rubber washers where the faucet hoses connect to the supply lines. The hoses don’t look to be replaceable. I was wondering if I can pull the rubber washers out and replace them. The faucet model is r10651-so-vs-aa.
RE: ? kohler faucet supply lines - Roly - 02-24-2021
(02-23-2021, 05:17 PM)EightFingers Wrote: I need to replace the rubber washers where the faucet hoses connect to the supply lines. The hoses don’t look to be replaceable. I was wondering if I can pull the rubber washers out and replace them. The faucet model is r10651-so-vs-aa.
Call Kohler as they will be able to tell you. Or advise a work around . Roly
RE: ? kohler faucet supply lines - fixtureman - 02-24-2021
(02-24-2021, 05:14 PM)Roly Wrote: Call Kohler as they will be able to tell you. Or advise a work around . RolyYes call Kohler they will send you the parts you need
RE: ? kohler faucet supply lines - EightFingers - 02-25-2021
I called Kohler and they said the washers are not a service item.
Faucet is within the warranty time, but I’m not the original owner and told them that.
They are sending me a new faucet anyway.
It’s kind of sad the failure of a simple rubber washer would completely render a $300 faucet useless.
Kudos to Kohler for such great customer service!
RE: ? kohler faucet supply lines - Roly - 02-25-2021
(02-25-2021, 04:10 PM)EightFingers Wrote: I called Kohler and they said the washers are not a service item.
Faucet is within the warranty time, but I’m not the original owner and told them that.
They are sending me a new faucet anyway.
It’s kind of sad the failure of a simple rubber washer would completely render a $300 faucet useless.
Kudos to Kohler for such great customer service!
Good Deal . Could you post a picture of the inside of the connection where the washer is ? Before connecting the new one inspect the mating surface where you removed the connection for any damage that caused the leak. Roly
RE: ? kohler faucet supply lines *UDATED* - EightFingers - 02-26-2021
Before I install the new one I will install new shutoffs.