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+-- Thread: laguna tools - ???? (/showthread.php?tid=7366289)
laguna tools - ???? - jcousins2 - 11-30-2021
i ordered a resaw king blade from laguna on 11/23 - immediately got a "no-reply" confirmation of the order - but since then have not heard anything about shipping. i've called them several times to follow-up but no one answers the phone - all the extensions go to a general voicemail.
i'm thinking they may be experiencing supply chain hi-jinks - but nobody answering the phone seems a little weird.
anyone know anything
tia, jerry
RE: laguna tools - ???? - Cabinet Monkey - 12-01-2021
(11-30-2021, 02:20 PM)jcousins2 Wrote: i ordered a resaw king blade from laguna on 11/23 - immediately got a "no-reply" confirmation of the order - but since then have not heard anything about shipping. i've called them several times to follow-up but no one answers the phone - all the extensions go to a general voicemail.
i'm thinking they may be experiencing supply chain hi-jinks - but nobody answering the phone seems a little weird.
anyone know anything
tia, jerry
Nothing specific. But you’re also experiencing Laguna’s famed customer no service that others talk about.
They talk a great game and are all lovey duvy through the sale. Then , it’s a crap shoot.
RE: laguna tools - ???? - 2link2 - 12-01-2021
Damm I just bought a Laguna planer yesterday hope I don't need any CS ! Hope you get it sorted out sooner than later
RE: laguna tools - ???? - jcousins2 - 12-01-2021
responding to my phone message - i received a short email this morning confirming that they are working on the blade and it will be shipped on thursday
"they're alive"
jerry