05-06-2018, 07:48 AM
I want to thank all that responded to my earlier post about Bridge City Tools customer service. I started a new thread to post the resolution of the problem. Here is a link to the original thread.
https://www.forums.woodnet.net/showthrea...id=7337520
After posting my problem here and photobug (thank you) linking that thread to BC., I was in contact with Consuelo Cao the Customer service manager. She is the one I originally spoke with when this whole process started.
She stated that the guy who did the repairs/cleaning was not available at that time and he would be back in a couple of weeks and he would look at the tools at that time. She contacted me when he returned and I was told there was nothing that could be done with the black spots on stainless steel components but the other tools (brass-rosewood) could be cleaned and re-calibrated. I was also asked if I wanted the tools that couldn't be cleaned back or wait until they all were returned. I waited.
It was about 2-3 weeks later she contacted me and said they were all done and they would be shipped out.
I received the box and the tools were well packed. The brass/rosewood tools were all cleaned and mostly looked like new. The stainless items, rules and straight edge, which I had already been told they couldn't do anything about, were untouched. The only small issue I had was the adjustable square that had a brass/rosewood head with a stainless steel blade had not been touched. I guess he didn't do anything to it since it had a SS blade. I can clean the head, not a big deal in the scope of things.
I want to thank Consuelo Cao, the service manager, for resolving this issue, getting my tools looked at and returned.
For the record, it was $45 that I paid for the Founders Club, not $75. When I originally checked on the FC, it was $75 but when I signed up, like two years later, they did have the lower level that I paid.
https://www.forums.woodnet.net/showthrea...id=7337520
After posting my problem here and photobug (thank you) linking that thread to BC., I was in contact with Consuelo Cao the Customer service manager. She is the one I originally spoke with when this whole process started.
She stated that the guy who did the repairs/cleaning was not available at that time and he would be back in a couple of weeks and he would look at the tools at that time. She contacted me when he returned and I was told there was nothing that could be done with the black spots on stainless steel components but the other tools (brass-rosewood) could be cleaned and re-calibrated. I was also asked if I wanted the tools that couldn't be cleaned back or wait until they all were returned. I waited.
It was about 2-3 weeks later she contacted me and said they were all done and they would be shipped out.
I received the box and the tools were well packed. The brass/rosewood tools were all cleaned and mostly looked like new. The stainless items, rules and straight edge, which I had already been told they couldn't do anything about, were untouched. The only small issue I had was the adjustable square that had a brass/rosewood head with a stainless steel blade had not been touched. I guess he didn't do anything to it since it had a SS blade. I can clean the head, not a big deal in the scope of things.
I want to thank Consuelo Cao, the service manager, for resolving this issue, getting my tools looked at and returned.
For the record, it was $45 that I paid for the Founders Club, not $75. When I originally checked on the FC, it was $75 but when I signed up, like two years later, they did have the lower level that I paid.