Ridgid LSA

[meackerman]

I have a bunch of Ridgid 18v tools, mostly because my wife won a contest years ago and won $5k in Ridgid power tools.  So I've just stuck mostly with Ridgid.


Had a 5ah battery go bad where it would discharge overnight just sitting there.  It was purchased with a tool, so it had their LSA. batteries purchased separately have I believe a 3 year warranty.


First time having a warranty claim with them, I called them up, told them the problem, they sent out a new battery. When I got the new one, I called them back registered the new one for the LSA....not sure why I couldn't do that on their website.


Out of 8 or 10 batteries that I own of theirs its the only one to have a problem.





LSA - Lifetime Service Agreement.

[fredhargis]

That;s good to hear. Most of the news I see on LSA isn't that positive. I'm switching to Rigid cordless as my other stuff dies just for that reason.

[bhh]

I got a Ridgid 12V drill driver a number of years ago.  The batteries went out fairly quickly, then again a couple years later.  The repair shop, who replaced them over the counter, said they were doing a lot of them.  But the last set has been going for 10+ yrs.  So maybe it was an engineering problem.

One place where I volunteer work, we have over a dozen 18v drill/drivers and impact drivers.  Still going strong after 4 years.

I got the first Ridgid after 2 Makita drill's batteries went kaput as well as a Hitachi and a Metabo.

But with the LSA you have to do everything they ask you to register.

[meackerman]

you go on their website, enter the info and you're registered.  seems easy enough.  I've done it for a couple dozen tools.