Posts: 2,772
Threads: 0
Joined: Oct 2012
Location: W. of Rainier, E. of Orcas
You folks are damaging the only source of customer views on products you use.
Product or company reviews and critiques by users or customers are an important and necessary part of doing business, especially when the customer can't see the merchandise in order to make even a gross assessment of quality or useability; i.e., internet/mail order business. When individuals make these comments they need unbiased and sympathetic response.
I see nitpickers and detailers buttering ants on this site every time someone tries to be honest and forthright in their experience. We aren't professional bullsh*tters who can make a piece of garbage into heaven's greatest angel. And we shouldn't be professional. But, I know many can and do spout the pucky here, whether they honestly don't know the merchandise or are simply shills. I have been burned via comment mistakes made here, and suffered the crap others praise.
I know Rob Lee is discrete and pretty honest about product with realistic descriptions. I would rather spend the extra shipping costs of "freebies" rolled into price tags, and the hassles of remote buying even at brick stores to avoid shoplifting by your counterpart thieves, all that to know I have a product of decent quality.
Right now, honest reviews are being banished online and monied marketing hype has replaced those and saturated the search engines. I can't even go to my specialist doctors without seeing garbage advertising in front of my face when filling out forms. Or, if you don't comprehend my criticism, you can go to AliBABA/Aliexpress and witness worthless propaganda in the thousands of comments. While there, go through the stipulations (requirements) they have for an assessment below #5. Maybe, closer to home, go to Amazon, pick any item you are knowledgeable in and open the comments and read. Amazon is about as close to "real" as you will find; and it sucks.
Please, respect your one source of information.
Posts: 16,624
Threads: 2
Joined: Oct 1999
(04-28-2019, 01:25 PM)hbmcc Wrote: You folks are damaging the only source of customer views on products you use.
Product or company reviews and critiques by users or customers are an important and necessary part of doing business, especially when the customer can't see the merchandise in order to make even a gross assessment of quality or useability; i.e., internet/mail order business. When individuals make these comments they need unbiased and sympathetic response.
I see nitpickers and detailers buttering ants on this site every time someone tries to be honest and forthright in their experience. We aren't professional bullsh*tters who can make a piece of garbage into heaven's greatest angel. And we shouldn't be professional. But, I know many can and do spout the pucky here, whether they honestly don't know the merchandise or are simply shills. I have been burned via comment mistakes made here, and suffered the crap others praise.
I know Rob Lee is discrete and pretty honest about product with realistic descriptions. I would rather spend the extra shipping costs of "freebies" rolled into price tags, and the hassles of remote buying even at brick stores to avoid shoplifting by your counterpart thieves, all that to know I have a product of decent quality.
Right now, honest reviews are being banished online and monied marketing hype has replaced those and saturated the search engines. I can't even go to my specialist doctors without seeing garbage advertising in front of my face when filling out forms. Or, if you don't comprehend my criticism, you can go to AliBABA/Aliexpress and witness worthless propaganda in the thousands of comments. While there, go through the stipulations (requirements) they have for an assessment below #5. Maybe, closer to home, go to Amazon, pick any item you are knowledgeable in and open the comments and read. Amazon is about as close to "real" as you will find; and it sucks.
Please, respect your one source of information.
And there you have it folks, a perfect example of "analysis paralysis."
Doug
Posts: 10,118
Threads: 0
Joined: Sep 2006
Location: South Alabama
Bruce, I disagree. The point here is that the OP's experience, while disappointing, is out of the ordinary. (And he's just pointing out that LV happened to be out of stock on several items, which LV may not be able to fully control anyway.) What everybody else is pointing out is that, ordinarily, LV is a great company to deal with.
I think the problem with online reviews is exactly the opposite of what you say. They're not too positive; they're too negative. Any online retailer will tell you that just a few negative reviews can absolutely destroy a business. It doesn't matter how many happy customers you have. If just two or three get a burr under their saddles and decide to repeatedly trash you online, it can seriously hurt your business. The problem with online reviews is that somebody who has a bad experience is MUCH more likely to post a review than is somebody who has a great experience. So there's a disproportionate number of negative reviews on a lot of pretty good products and companies.
The internet hands a megaphone to anybody who's mad enough to use it. Online reviews can help us make informed decisions, but they're only as good as the people who write them.
Steve S.
------------------------------------------------------
Tradition cannot be inherited, and if you want it you must obtain it by great labour.
- T. S. Eliot
Tutorials and Build-Alongs at The Literary Workshop
Posts: 2,383
Threads: 0
Joined: Dec 2011
04-30-2019, 09:56 PM
(This post was last modified: 04-30-2019, 11:02 PM by Handplanesandmore.)
Suffice to say that as a consumer, I will never buy a product, woodworking or not, that has garnered 100% of positive reviews and zero negatives in a large sample size, because the reviews are 99.99% fake, or controlled by the merchant. I read somewhere that someone left a negative remark on something he bought, and his remark was quickly removed.
Any merchant which does not have a strategy to deal with negative reviews has itself to blame. We review doctors online, and I have not heard of any doctors going out of practice because of that.
Simon
Posts: 219
Threads: 0
Joined: May 2013
Can we just close this thread? It ran its course a week ago.
Posts: 10,720
Threads: 1
Joined: Jan 2006
Location: Orlando, Florida
(04-30-2019, 09:56 PM)Handplanesandmore Wrote: Suffice to say that as a consumer, I will never buy a product, woodworking or not, that has garnered 100% of positive reviews and zero negatives in a large sample size, because the reviews are 99.99% fake, or controlled by the merchant. I read somewhere that someone left a negative remark on something he bought, and his remark was quickly removed.
Any merchant which does not have a strategy to deal with negative reviews has itself to blame. We review doctors online, and I have not heard of any doctors going out of practice because of that.
Really? Seriously, do you have proof for this or are you basing this on "I read somewhere that someone..."? No doubt, some merchants hire people to create positive reviews or purge negative reviews, but 99.99% is pretty presumptive, don't you think?
Still Learning,
Allan Hill
Posts: 2,383
Threads: 0
Joined: Dec 2011
05-01-2019, 07:51 AM
(This post was last modified: 05-01-2019, 08:07 AM by Handplanesandmore.)
Haven't you read that FTC has imposed a huge fine on paid, fake Amazon reviews?
China is one of the largest employers in the world of online review or survey data entry manupilators. The fees they charge per entry are among the lowest. FB, YOUTUBE, IG, EBAY, etc. are all subject to fake reviews and inputs.
By the way, I did not say all merchants control their reviews or all reviews are fake. I said if the review size is large and there is not one single negative comment there, it is then 99.99% the case that the reviews are either fake or controlled. Whether it is HD or Best Buy, I don't trust what I see if 274 comments out of 274 are all praises.
I have had my critical remarks removed by social media platform owners. It is understandable because not every negative comment, even if it is true, is music to their ears.
Simon
Posts: 30,416
Threads: 1
Joined: Dec 2002
Location: DuPage County, Illinois, USA
(05-01-2019, 05:55 AM)AUswimKC Wrote: Can we just close this thread? It ran its course a week ago.
This.
Posts: 3,133
Threads: 0
Joined: Oct 2007
Location: Cumming, GA.
(05-01-2019, 09:47 AM)Cian Wrote: This.
This +1
Posts: 2,383
Threads: 0
Joined: Dec 2011
05-01-2019, 11:51 AM
(This post was last modified: 05-01-2019, 02:58 PM by Handplanesandmore.)
(05-01-2019, 05:55 AM)AUswimKC Wrote: Can we just close this thread? It ran its course a week ago. Why?
I never knew discussions in this forum have expiry dates!
 When a discussion runs its course, it will die a natural death, like many others in this forum or in others.
With over 2800 views (strong interest), some of you are asking the Administrator or Moderator to end this discussion. Why don't we have a new forum rule that limits any discussion to an artificial number of comments? 10? 20?
Unbelievable.
Edit: over 2,900 views and still going...with more contributions coming from other interested members.
Simon
|
