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i ordered a resaw king blade from laguna on 11/23 - immediately got a "no-reply" confirmation of the order - but since then have not heard anything about shipping. i've called them several times to follow-up but no one answers the phone - all the extensions go to a general voicemail.
i'm thinking they may be experiencing supply chain hi-jinks - but nobody answering the phone seems a little weird.
anyone know anything
tia, jerry
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(11-30-2021, 02:20 PM)jcousins2 Wrote: i ordered a resaw king blade from laguna on 11/23 - immediately got a "no-reply" confirmation of the order - but since then have not heard anything about shipping. i've called them several times to follow-up but no one answers the phone - all the extensions go to a general voicemail.
i'm thinking they may be experiencing supply chain hi-jinks - but nobody answering the phone seems a little weird.
anyone know anything
tia, jerry
Nothing specific. But you’re also experiencing Laguna’s famed customer no service that others talk about.
They talk a great game and are all lovey duvy through the sale. Then , it’s a crap shoot.
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Damm I just bought a Laguna planer yesterday hope I don't need any CS ! Hope you get it sorted out sooner than later
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responding to my phone message - i received a short email this morning confirming that they are working on the blade and it will be shipped on thursday
"they're alive"
jerry
