Posts: 4,751
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Joined: Aug 2006
I have a love/hate relationsip with DTV.
Signed up for DTV, billed to my Verizon acct.
After about 1 year the DTV portion went up $40/mo! (It was a 2 year contract)
Called a few times (at least 1 hour phone time) and they agreed to cut it $40. That didn't happen. More calls, and got promises, but no results.
Finally after talking to a client retention person for the 3rd time, she said they would reduce the bill by $50/mo.
Next bill was reduced $50.
The following mo. it was $8 higher!
Called and they said prices went up.
I said I agreed to a 2 yr contract.
She said the contract allows for price increases! Great contract! For them.
After signing up for Fios with Verizon 4 years ago, the bills were $35 higher than I agreed to. It took monthly calls for 3 months to get it straightened out.
Never have those bills "auto paid"
3 other people I know had same billing problems with Verizon, when signing up for Fios.
I think there should be a class action suit.
Imagine all the people who auto pay and don't realize what they are paying, over what was agreed on.
Too much coffee this morning ! I'm done.
I long for the days when Coke was a soft drink, and Black and Decker was a quality tool.
Happiness is a snipe free planer