Kudos to Oneway customer service

[Wild Turkey]

Decided I wanted to spend my Christmas money on a chuck for my newly refurbished VEGA lathe.

It's an 80's model that uses a smooth shaft with setscrew instead of threads to hold chucks.

I called Oneway about an adapter and they said they had one so I ordered it.

Turned out it was the adapter for the Oneway/Talon, not the Stronghold I bought.

Went to their website this time and discovered that the part number on the adapter I ordered ($25) was listed under the same part number for both the smaller (Oneway/Talon) chuck and the larger stronghold.

Lady I was talking to said "oops" and decided to send the the correct adapter, no charge, and I could keep the one I have in case I want a smaller chuck in the future.

Then she said they had been trained yesterday on how to correct problems on their website and she would fix the double listing herself.

I checked back an hour later and the listing were correct.

Good people to deal with!!

[glzahn]

Don't you just love great customer service!!!

I've been dealing with Teknatool and my SuperNova2 Infinity upgrade for the past few months. See patience wearing thin thread.

I just got off the phone with them and will post my results in a new thread about their customer service.

Kudos to Oneway!!!

[AHill]

Isn't it nice when customer service is empowered to actually do something without first asking permission?

[Shop Dad]

AHill said:

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Isn't it nice when customer service is empowered to actually do something without first asking permission?

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This is exactly what I was thinking. Power to the people on the front lines not only gets things right but it gives them a deeper feeling of involvement, helping with retention.

Doug

[AnthonyYak]

Oneway is really a mom and pop business.

[Grey Mountain]

ONEWAY customer service is among the best.

GM

[chips ahoy]

Grey Mountain said:

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ONEWAY customer service is among the best.

GM

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Says the man I am envious of because he owns a Oneway lathe, or do you have more than one Lonnie? Oh well, maybe someday.
Mel

[diverjo]

I have always been pleased when I have felt with Oneway customer service. I purchased a used Oneway 1224 a couple of years ago and the guide in the tailstock that keeps the tailstock spindle from turning was never installed. The hole was not even drilled. I guess that it slipped through the crack somehow. Anyway, after a call to Oneway, a replacement was sent at no cost to me. I drilled a hole and installed it and life is good. As an aside, I have three Oneways. Two 1224's and a 2436. I also have a bunch of Oneway chucks.
Joe

[Justin McCurdy]

Totally agreed, first rate. When I bought my lathe used, they gave me all the information about each option that it was originally purchased with before I even showed up to pickup the lathe. I have purchased a few items direct from them and their packaging is incredibly beefy. I was even able to visit them over the summer. We arrived right before lunch and they used their lunch break to give us a tour. Great company, I will be loyal for life.

[Grey Mountain]

chips ahoy said:

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[blockquote]Grey Mountain said:

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ONEWAY customer service is among the best.

GM

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Says the man I am envious of because he owns a Oneway lathe, or do you have more than one Lonnie? Oh well, maybe someday.
Mel

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I only have one ONEWAY - a 2436. My other seven lathes are mostly older Deltas except for my mini.

GM