I tend to be non-confrontational.
Home improvement company I went under contract with in January, promised work done by end of March and would be "in and out in 4-5 days". (this "promise" was only verbal, unfortunately and was made by a project manager who suddenly left the company.)
The job is to demo a bathroom adjacent to the kitchen, containing two load bearing walls and install new LVL and steel post structure to open up the kitchen. Just the demo and structure work. This isn't just some guy, it's a medium sized local company been around for 10+ years or longer advertised all over the place.
It's now almost the end of May. They finally started ~10 days ago. Coming and going as they please, very little communication with me about when to expect them. When they do actually say "we'll be here tomorrow" tends to be when they don't actually show up at all. They have all been very friendly, so there's that.
I told them not to worry about the kitchen hardwood floor as they demo'd since that's gotta be filled in and refinished anyway to join it with space they're opening up. There's a side room that exits to the backyard they wanted to use for access out to the dumpster. I told them that room wasn't being refinished, asked them to protect the hardwood floors and be careful (that floor was just refinished last summer). They said "we got your back, don't worry"... They put down a layer of that thin painters plastic and went at it.
Well, it's now got at least 6 small chips and gouges in it. Not terrible, but annoying.
Plumbers showed up to cap off plumbing below the floor as part of the contract. They arrived and as they opened their van doors, I saw a cloud of smoke. They entered the house reeking of weed. My house stunk of it even after they left. I have no problem with weed, but showing up at a customer's house like that?? Friendly enough, took a few hours to get the job done and left, and I come to find they made a stupid mistake and had to come back and fix it. Stunk like skunks when they arrived back the next day as well. Oh and by the way the plumbers left all kinds of scraps of PVC and PEX and wrappers and empty cement cans etc. all over the basement crawlspace where they were working rather than bagging it up and throwing it in the dumpster.
Oh, and the dumpster which I paid for as part of the contract, one of their guys brought a pickup truck load of junk from some other job site afterhours and nearly filled it with somebody else's waste.
It just seems like sloppy, careless, lack of communication..
Is this just the way it is with contractors and builders? I rarely hire people for stuff, but this job really required a crew.
I suppose I just need to vent.
Home improvement company I went under contract with in January, promised work done by end of March and would be "in and out in 4-5 days". (this "promise" was only verbal, unfortunately and was made by a project manager who suddenly left the company.)
The job is to demo a bathroom adjacent to the kitchen, containing two load bearing walls and install new LVL and steel post structure to open up the kitchen. Just the demo and structure work. This isn't just some guy, it's a medium sized local company been around for 10+ years or longer advertised all over the place.
It's now almost the end of May. They finally started ~10 days ago. Coming and going as they please, very little communication with me about when to expect them. When they do actually say "we'll be here tomorrow" tends to be when they don't actually show up at all. They have all been very friendly, so there's that.
I told them not to worry about the kitchen hardwood floor as they demo'd since that's gotta be filled in and refinished anyway to join it with space they're opening up. There's a side room that exits to the backyard they wanted to use for access out to the dumpster. I told them that room wasn't being refinished, asked them to protect the hardwood floors and be careful (that floor was just refinished last summer). They said "we got your back, don't worry"... They put down a layer of that thin painters plastic and went at it.
Well, it's now got at least 6 small chips and gouges in it. Not terrible, but annoying.
Plumbers showed up to cap off plumbing below the floor as part of the contract. They arrived and as they opened their van doors, I saw a cloud of smoke. They entered the house reeking of weed. My house stunk of it even after they left. I have no problem with weed, but showing up at a customer's house like that?? Friendly enough, took a few hours to get the job done and left, and I come to find they made a stupid mistake and had to come back and fix it. Stunk like skunks when they arrived back the next day as well. Oh and by the way the plumbers left all kinds of scraps of PVC and PEX and wrappers and empty cement cans etc. all over the basement crawlspace where they were working rather than bagging it up and throwing it in the dumpster.
Oh, and the dumpster which I paid for as part of the contract, one of their guys brought a pickup truck load of junk from some other job site afterhours and nearly filled it with somebody else's waste.
It just seems like sloppy, careless, lack of communication..
Is this just the way it is with contractors and builders? I rarely hire people for stuff, but this job really required a crew.
I suppose I just need to vent.
