05-10-2018, 11:30 AM
(This post was last modified: 05-10-2018, 11:42 AM by Pat Zabrocki.)
(05-10-2018, 09:38 AM)CARYinWA Wrote: Dozens of orders and you are ready to write of Grizzly off after one goes a little sideways? I don't think it is unreasonable for Grizzly to request their stuff back before shipping a replacement. I would like to hear the result when the dust clears. If this is PayPal's fault are you done with them as well?
So as i've said, Never got a chance to see the wrong address. I've acknowledged I didn't check the receipt, there's a time lag and I let past success make me comfortable with this but that's on me. it may very well be paypal or some communication issue between grizzly and paypal but I didn't place an order with paypal and first place to inquire on something like this isn't paypal. Paypal is option for recourse.
If grizzly is going to wait to get the stuff back before sending, what if they don't get it back or what if this other party takes a month to do so. I don't feel I made a mistake. I cannot stress enough, i don't see that address in my paypal profile or on the ship to selection when making a purchase. I've made purchases since the incident to further test. The jointer is disassembled to fix a different issue, thought I'd put a new head in it. Timing was important but less so now. I'll reassemble it and take it apart again later. As for your comments about Paypal, yes they're done for purchases with vendors, this worries me. When the new payment method on ebay is available I'll see if i'm stuck with paypal for that or if I have a new option.
I really thought that grizzly would look at my purchase history and say "we're his first choice and this doesn't look like an atempt to steal from us, lets fix it" but I couldn't get past anyone to a supervisor. I don't think my post was incredibly harsh but certainly incomplete. I knew Shiraz would see it, just didn't know which forum he was on, turns out its both.
I ACCEPT THE VERDICT OF THE FORUM, i AM A BIG GIANT A$$H013
My patronage counts for nothing.
you asked for outcome, I posted that earlier but I'll restate it. I also don't want to appear to be ducking anyones criticism.
grizzly is relieved of any obligation to assist me in any way. I've arranged for my ex-wife to retrieve the items. I will retrieve some items from a storage shed in St. louis sometime in the summer and I'll get it from her at that time. Having it now works well with current repairs, only one teardown but I'm good.
I am reluctant to respond to some of comments individually at this point because it needlessly prolongs this but again won't duck anyone's criticism.
since i am responding to you, I'll cover some other comments from people:
Let's see, will I not be able to resist buying from them because I really like their stuff, I think so. The lathe is gone in favor of a PM 3520b. Yes i would have considered the new grizzly lathes but they weren't out at that time. Dust collector gone in favor of cyclone. Yes I would have considered and likely bought the grizzly but it wasn't out yet. Drill press is gone, when I upgraded it was one of the few times that price and features were better on the Steel City. The shop fox mortiser was sold because I didn't think I'd use it again but sure enough I had another project and would have bought it again but a local option won out but was an oddity. Admittedly, they are the sweet spot with the big band saws and I do like that G0519x2b but there are other options and I'm sure i'll spend a bit more but that's fine. That one might be a craigslist option as well. We'll see what I do with the tablesaw. I won't dispute that I like the 1023rlx but at this point my desire to buy a new one is waning. I look at their catalog very much the way I walk through the motorcycle dealer, I don't need a new bike but that new one sure is nice. Now not so much.
to the guys that have no problem firing me (i think those were the words), maybe that's true but I'm pretty sure you don't fire customers that have done nothing but give you money. you describe your problem children in your posts and say good riddance. I don't think this is apples to apples but then I'm clearly a bad apple so of course you're right.
And, am i ready to write them off after one bad order. I think the reverse is true, I felt written off and I thought that my history mattered. I go to the same motorcycle dealer and they know they're getting a bike every few years, same with the GMC dealer. a lot of you guys want to dazzle me with your business acumen and the tough talk about how "I don't put up with that kind of crap". That's what's really a load of crap. I'm a customer that doesn't do anything but buy from you and in this case very anonymously. Your first opportunity to provide customer care and show how you truly conduct business is when things don't go smoothly and yes this was the first incident. I was quoted policy, I don't think considerations were made for my patronage, and they seemed real worried about extra shipping and if they got it back. I did not feel i made a mistake other than not checking a receipt that has a time lag which allows one to forget but again that part is on me. I manage several very large IT contracts. When there is an outage, my customers are not happy (sometimes its their fault but we don't emphasize that and we do appreciate the continued business), when it's over they are always very happy with the way it was handled.
I'll leave you with this. I will continue to revisit the thread and make this very easy for you. Just cut and paste that all caps line above, you know, the one with the word "A$$h013" in it and add a plus one. I promise to look at all them and feel dooly insulted.
