(11-10-2019, 10:26 AM)EricU Wrote: I like the new site, but I think the selection options need to be refined a little. Just randomly chose to go look at dust collection, and the least number of pages I could get to look at was 8. I ain't clicking through 8 pages. But when I searched for plane blades, I got 96 pages that included a festool circular saw. Heh.
Yes, their new site looks ok, but it is
useless for narrowing down a search. I work in Marketing and have worked on design and usability of taxonomy and faceted searches on web sites. There is a problem when there are multiple options to narrow down the search, but 80% or more of the products are in a single option.
A year or so ago, I sent a nice email to their CS, and offered this as a suggestion, all I got was a patronizing answer about how "it is a work in progress, with some bugs". Sorry, but I'm not going to spend 20 minutes on 8 pages to find a replacement plane blade I can find on other sites in 30 seconds.
They clearly don't care about people actually navigating the site to buy stuff, the only thing I can think of is they expect people to look through the paper catalog, write down the product ID, and then enter it in the search bar.
Needless to say, I've not purchased anything from their new site. But I'm not exactly a high roller, but probably was good for a couple hundred annually.
..... 
