Posts: 3,463
Threads: 0
Joined: Aug 2003
My General 25-650 has developed a bad bearing in the headstock. It's almost a year old.
I called and spoke with their service manager who said he "usually doesn't replace bearings after 6 months."
What?
"We don't warranty belts or bearings."
Come again? Well, what
do you warranty for the full 24 months of the warranty period?
"The warranty covers manufacturing defects."
From General's website:
Quote:
This warranty does not apply to items that would normally be consumed or require replacement due to normal wear such as blades, lubricants, belts, electric motors and electric components.
Call me crazy, but I never thought of a bearing as a consumable. Do other manufacturers handle bad bearings the same way? He said he would warranty the bearing, but he made it sound like he was doing me a favor.
-Joe
Posts: 505
Threads: 0
Joined: May 2005
Wow, that's a first for me.
Posts: 1,908
Threads: 0
Joined: Oct 2005
Motors and bearings are consumables?
Sounds like I need to stop reccomending the GI 25-650
Making sawdust mostly, sometimes I get something else, but that's more accident then design.
Posts: 3,651
Threads: 0
Joined: Apr 2003
Let's see they don't cover belts, bearings, motors, and elctrical components. In other words you have a warranty on the cast iron. Why worry about issuing a warranty - that is a joke!!!
Eat USA beef. Demand Country of Origin Labeling on food from your Congressmen!
The addicts anthem: HI HO, HI HO, IT'S OFF TO TURN I GO!!!
Posts: 17,293
Threads: 0
Joined: Nov 2004
What about for the General Lathes...the ones made in Canada..is it the same?
Posts: 1,908
Threads: 0
Joined: Oct 2005
LNS® said:
What about for the General Lathes...the ones made in Canada..is it the same?
Yup
web page
Making sawdust mostly, sometimes I get something else, but that's more accident then design.
Posts: 1,890
Threads: 0
Joined: May 2005
That's pretty terrible.
Quote:
"their service manager who said he "usually doesn't replace bearings after 6 months."
This is the strange part. Either it's a warranty item, or it's not. Sounds like there is more than 1 warranty???
I remember several years ago, I bought a used car that had a "
Bumper to
Bumper " warranty. A week later I recieved the paperwork on the warranty in the mail. The first item on the list of things not covered (listed in alphabetic order) was.....yes, you guessed it.......Bumpers!
************************************
If Murphy's Law was a religion, I would be god!
Posts: 1,334
Threads: 0
Joined: Oct 2004
Joe:
Just FYI, Jet replaced my bearings for free after TWO years (actually 25 months) , no questions asked. One call. Had them within 3 business days.
My lathe had a one year warranty, butin the time between my purchase and my call to Jet, they had upped the warranty to two years on their new lathes and honored that for mine. That's why I'm sticking with WMH group (Jet or Powermatic) next time I buy.
---------------------------
Czarcastic (Steven)
Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep.
Posts: 3,463
Threads: 0
Joined: Aug 2003
Ok, so it's not just me, then
I just wrote back to them to let them know what I think of their warranty (in a nice way, of course
).
We'll see how they handle the bearing replacement.
I was considering one of the big General bandsaws. I'm glad I didn't buy one.
-Joe
