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+-- Thread: AMAZING customer service. (/showthread.php?tid=7354547)
AMAZING customer service. - iublue - 04-14-2020
The back story is that I bought a Clear Vue Cyclone off of a guy that lived over by Toledo. It was new since he had never installed it. That was probably at least 5 or 6 years ago and IIRC he said he had the unit for over a year but had never gotten the time to install it.
About 3-4 weeks ago, I noticed that I was getting a vibration in the unit. A friend suggestion that maybe it was due to dust build up. Sunday I finally took the time to pull the motor/impeller assembly to look at it. There wasn't much dust on the blades but I cleaned it off but as I was cleaning, I notice that one blade was bent a little and another one was bent a LOT. Crap. There was my vibration.
I have a 16" impeller and I knew I had seen on the S&S forum that someone had a 15" impeller. I called the company and gave them all the pertinent information yesterday. They informed me that a 15" impeller would not work without changing the housing too so there went that idea. I asked about the possibility of straightening the blades. She said she would call me back today after talking it over with her co-workers, maybe even the owner.
She did call today and asked again if the unit was new when I bought it. I said yes, it was still in the boxes. She said she had good news for me and proceeded to tell me that they would send me a new impeller and I was only responsible for the shipping charges of $25!! WOW.
She was a delightful lady, the company stood behind a unit that I didn't even buy from them and I am one HAPPY camper. I had no idea that they would do this and I didn't ask for it. AMAZING. I know where I am going if I ever need another cyclone.
Toney
RE: AMAZING customer service. - MarkSingleton - 04-14-2020
That is cool. Have heard many times that they are a stand up company.
Through changes of ownership once, too!!!
RE: AMAZING customer service. - sweensdv2 - 04-14-2020
Very refreshing to hear a positive experience for a change. Kudos to Clear Vue.
RE: AMAZING customer service. - jteneyck - 04-14-2020
Smart company. And now they have a new salesperson who works for free.
John
RE: AMAZING customer service. - Tapper - 04-14-2020
Great story - "People buy from people they like"; it never changes!
Doug
RE: AMAZING customer service. - Tim J. Chase - 04-17-2020
Best story I heard all week Good job sir.
RE: AMAZING customer service. - Phil Thien - 04-17-2020
I don't even imagine you realize how amazing that was.
Well-done CV!
RE: AMAZING customer service. - Big Dave - 04-17-2020
Good companies keep their customers with good service.
Well Done, CV!