Posts: 12,918
Threads: 0
Joined: Jan 2010
Location: Lewiston, NY
(11-04-2017, 01:01 PM)Steve N Wrote: Still he won't be out anything except a few seconds of time to wipe some on a piece of scrap, and see how it dries.
True, but I wouldn't risk using it on anything that counts even if it does dry and look OK, at least not until GF told me it was OK, and probably not even then. I screw up more things with good products than I care to admit; I'm not going to increase the odds using suspect material.
John
Posts: 24,145
Threads: 2
Joined: Sep 2003
Location: Missouri
(11-04-2017, 02:57 PM)jteneyck Wrote: I screw up more things with good products than I care to admit;
John
Hmmm oops....we have our days.....
Steve
Mo.
I miss the days of using my dinghy with a girlfriend too. Zack Butler-4/18/24
The Revos apparently are designed to clamp railroad ties and pull together horrifically prepared joints
WaterlooMark 02/9/2020
Posts: 95
Threads: 0
Joined: Oct 2007
So I PM'd General Finishes via their Facebook page since they have no 800 number on their website. I messaged them on Friday and they got back to me on Monday with a "we've received your message" message.
In the meantime, I asked the guys at my wood supplier and they immediately told me to just bring it back...that they had had some complaints about one specific shipment they received.
GF got back to me today asking for the lot number, and when I gave it to them, they responded telling me it was from a bad batch and that they will send me a replacement.
Good to have a company provide some actual customer service.
Posts: 24,145
Threads: 2
Joined: Sep 2003
Location: Missouri
..
Steve
Mo.
I miss the days of using my dinghy with a girlfriend too. Zack Butler-4/18/24
The Revos apparently are designed to clamp railroad ties and pull together horrifically prepared joints
WaterlooMark 02/9/2020
Posts: 12,918
Threads: 0
Joined: Jan 2010
Location: Lewiston, NY
(11-07-2017, 07:43 PM)JokerRN Wrote: So I PM'd General Finishes via their Facebook page since they have no 800 number on their website. I messaged them on Friday and they got back to me on Monday with a "we've received your message" message.
In the meantime, I asked the guys at my wood supplier and they immediately told me to just bring it back...that they had had some complaints about one specific shipment they received.
GF got back to me today asking for the lot number, and when I gave it to them, they responded telling me it was from a bad batch and that they will send me a replacement.
Good to have a company provide some actual customer service.
Nice that they will replace it. It would have been even better had they notified their suppliers to pull it from their shelves if they knew it was a bad batch.
John
Posts: 95
Threads: 0
Joined: Oct 2007
Agreed. Received the replacement can yesterday, so they did follow through.
