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? kohler faucet supply lines *UDATED*
EightFingers Offline
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#7
02-23-2021, 05:17 PM (This post was last modified: 02-25-2021, 04:11 PM by EightFingers.)
I need to replace the rubber washers where the faucet hoses connect to the supply lines. The hoses don’t look to be replaceable. I was wondering if I can  pull the rubber washers out and replace them. The faucet model is r10651-so-vs-aa.
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Roly Offline
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#8
02-24-2021, 05:14 PM
(02-23-2021, 05:17 PM)EightFingers Wrote: I need to replace the rubber washers where the faucet hoses connect to the supply lines. The hoses don’t look to be replaceable. I was wondering if I can  pull the rubber washers out and replace them. The faucet model is r10651-so-vs-aa.

Call Kohler as they will be able to tell you. Or advise a work around .  Roly
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fixtureman Offline
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#9
02-24-2021, 05:42 PM
(02-24-2021, 05:14 PM)Roly Wrote: Call Kohler as they will be able to tell you. Or advise a work around .  Roly
 Yes call Kohler they will send you the parts you need
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EightFingers Offline
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#10
02-25-2021, 04:10 PM (This post was last modified: 02-25-2021, 04:12 PM by EightFingers.)
I called Kohler and they said the washers are not a service item.
Faucet is within the warranty time, but I’m not the original owner and told them that.
They are sending me a new faucet anyway.

It’s kind of sad the failure of a simple rubber washer would completely render a $300 faucet useless.

Kudos to Kohler for such great customer service!
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Roly Offline
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#11
02-25-2021, 05:32 PM (This post was last modified: 02-25-2021, 05:32 PM by Roly.)
(02-25-2021, 04:10 PM)EightFingers Wrote: I called Kohler and they said the washers are not a service item.
Faucet is within the warranty time, but I’m not the original owner and told them that.
They are sending me a new faucet anyway.

It’s kind of sad the failure of a simple rubber washer would completely render a $300 faucet useless.

Kudos to Kohler for such great customer service!

Good Deal .  Could you post a picture of the inside of the connection where the washer is ?     Before connecting the new one inspect the mating surface where you removed the connection for any damage that caused the leak.  Roly
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EightFingers Offline
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#12
02-26-2021, 02:57 AM
Before I install the new one I will install new shutoffs.
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