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(08-31-2020, 08:53 AM)Halfathumb Wrote: I ordered an item and it shipped on Aug 24, 2 days later it arrived in KC (I live <4hrs from there) and it's been sitting there for 5 days and my delivery dates are Sept.4 - 14.
I realize they can't control anything once it's in the USPS hands, but Rockler ships things the cheapest means available and charged me $7 for a small piece of aluminum that can't weigh more than 1/2 Lb.
If they would ship UPS or Fedex the cost is probably about the same for the customer and get it a lot faster.
Don't think I'll do any more business with Rockler which I have purchased from them for over 25 years.
Jim
Contact USPS and put in a trace on it. You can do it online. It worked for me once, getting an item going again, that seemed stuck in the system.
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Sounds more like a USPS issue than a Rockler issue to me.
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You might want to compare the rates of Fedex and USP to the USPS. On everything I've shipped (maybe 2-3 times a month) they are substantially higher. I suspect the major shippers have got all the cheap rates and the rest of us pay more. I'm not defending the USPS, I've seen the same thing happen. On one a few weeks back Amazon cancelled the shipment and gave me credit after it was lost for about a week. Then it showed up at my house 2 days later.
I started with absolutely nothing. Now, thanks to years of hard work, careful planning, and perseverance, I find I still have most of it left.
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I used to use a corporate account with FedEx to ship desktop computers halfway across the nation. The corporate rates were about 1/4 to 1/3 of individual rates. I agree the problem here isn't Rockler. It's USPS. Part of it might be their priority is to process medical and COVID related materials vs. everything else.
Still Learning,
Allan Hill
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(08-31-2020, 08:53 AM)Halfathumb Wrote: .
Don't think I'll do any more business with Rockler which I have purchased from them for over 25 years.
Jim
So in 25 yers how many shipping issues have you had?
Rick
Rick
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09-01-2020, 08:58 AM
(This post was last modified: 09-01-2020, 08:59 AM by barnowl.)
(08-31-2020, 08:53 AM)Halfathumb Wrote: I ordered an item and it shipped on Aug 24, 2 days later it arrived in KC (I live <4hrs from there) and it's been sitting there for 5 days and my delivery dates are Sept.4 - 14.
I realize they can't control anything once it's in the USPS hands, but Rockler ships things the cheapest means available and charged me $7 for a small piece of aluminum that can't weigh more than 1/2 Lb.
If they would ship UPS or Fedex the cost is probably about the same for the customer and get it a lot faster.
Don't think I'll do any more business with Rockler which I have purchased from them for over 25 years.
Jim
I've had just the opposite from Rockler.
I was building a roll around kitchen cart as a Christmas gift, and was running late.
Mounting the drawer on Dec 22rd.
One of the Rockler drawer slides was defective.
I called, and they overnighted a replacement, no charge.
Finished on time....
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A new twist, the USPS is really bad. If I track via Rockler it shows been in KC since Aug. 26, if I put the tracking # into the USPS tracking system it says they're waiting for the package.
Argh!
Jim
Jim
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