02-01-2019, 08:59 AM
I have two Emtek entry door lock sets and both are giving me problems, they are about 10 yrs old. The problem is the turn piece in the middle of the interior knob is hard to turn and sometimes the lock won't operate until I close the door and then it locks? The other lockset sometimes wont open with the key unless I turn and shake the knob while turning the key, this is what I have tried with no success; powdered graphite, door lock lubricate from HD, some other dry lubes.
I contacted Emtek CS dept and explained the above and the rep told me to email a picture of the lock sets and if I sent in the lock sets and replacement costs they would send me new locks and reimburse me, I sent the email and no reply from them so I guess I'll try another route or just buy some Baldwin sets, unless someone has some ideas.
I contacted Emtek CS dept and explained the above and the rep told me to email a picture of the lock sets and if I sent in the lock sets and replacement costs they would send me new locks and reimburse me, I sent the email and no reply from them so I guess I'll try another route or just buy some Baldwin sets, unless someone has some ideas.
Im sure these are the same people that have said they got no problem eating cats and dogs but shreek like little girls at the sight of an octopus.jonzz 12/17/13