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How is PSI's customer service these days? I haven't placed an order with them in 4 years, so I was wondering if they got worse, better, or stayed the same?
My last order was a disaster. I placed an order & it took them 10 days just to acknowledge it. 14 days to ship it.
20 days to get it, and I only live in the next state down from them.
So, anyone got any intel on them lately?
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Don't know why they are still in business and their products are crap. I spoke to Craft supply about them carrying Penn State pens and told them I won't order from them again.
Mel
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Still hit or miss. They have tried to improve.
John T.
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Herb
I still buy stuff from them. They have 4 categories of shipping and you have to make sure you choose the fastest or slowest one you want. They do have 2 or 3 day shipping or 10 day shipping.
They have had this for 3 or 4 years now. Most people do not notice the shipping choice while paying for it on line.
Arlin
As of this time I am not teaching vets to turn. Also please do not send any items to me without prior notification. Thank You Everyone.
It is always the right time, to do the right thing.
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chips ahoy said:
Don't know why they are still in business and their products are crap. I spoke to Craft supply about them carrying Penn State pens and told them I won't order from them again.
Mel
So, what did CS say about carrying PSI's pen kits?
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Herb
Only answer I got was "we buy from different suppliers". I said, well you are really scraping the bottom of the barrel now. Pretty well end of conversation. Only way I will buy from Craft is if I am assured it was not supplied by Penn State.
Mel
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I buy lots from them. I've never had a problem. When I've had an issue with a damaged/faulty purchased, they have been very quick to make it right.
I recommend them.
Semper fi,
Brad
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Thanks for that info Mel. An informed buyer is a wise buyer in my book.
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®smpr_fi_mac® said:
I buy lots from them. I've never had a problem. When I've had an issue with a damaged/faulty purchased, they have been very quick to make it right.
I recommend them.
You are the first person that I have heard that has mentioned that they actually had customer service or didn't have to wait two months for an answer, if you got one at all.
Mel
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chips ahoy said:
[blockquote]®smpr_fi_mac® said:
I buy lots from them. I've never had a problem. When I've had an issue with a damaged/faulty purchased, they have been very quick to make it right.
I recommend them.
You are the first person that I have heard that has mentioned that they actually had customer service or didn't have to wait two months for an answer, if you got one at all.
Mel
[/blockquote]
Every time this question comes up I answer in the same way.
It comes up here a lot.
Semper fi,
Brad
